What were your approximate 2000 gross dollar sales for this facility?

2000 Sales (Average of Respondents)

% in Group

$2mil+ Respondents

35%

$1-1.99mil Respondents

43%

Under $1mil Respondents

22%

Average Sales Overall

$2,023,919 

Do you job cost every repair order in your facility?

Percentage of All Respondents

Overall

$2mil+

$1-1.99mil

Yes

72.4%

85.0%

60.9%

66.7%

No, we do not job cost at all

8.6%

10.0%

8.7%

16.7%

No, we only job cost some of the time

19.0%

5.0%

30.4%

16.7%

Average Response for Key Performance Indicators

$2mil+

$1-1.99mil

Under $1mil

Overall

Top 25%

Body Labor Productivity Ratio 

142.38

145.98

116.8

138.97

205.71

Refinish Labor Productivity Ratio 

128.38

154.47

120.2

136.84

216.14

Parts Sales as % of Overall Sales

39.52

39.72

36.6

39.07

47.45

Gross Profit Margin on Parts Sales

27.33

25.66

27.42

26.66

32.61

Gross Profit Margin on Labor (loaded)

64.93

53.99

62.50

59.05

68.60

Gross Profit Margin on Labor (unloaded)

57.60

60.04

65.00

59.48

67.50

Gross Profit Margin on Labor (overall)

57.34

56.78

65.00

58.34

67.65

Gross Profit Margin on Materials Sales

38.42

27.95

33.16

33.02

53.46

Gross Profit Margin on Sublet Sales

24.88

21.84

21.40

22.98

32.35

Overall Gross Profit Margin 

42.92

37.92

47.45

42.18

50.54

Gross Profit per Technician Clock Hour

$55.90

$36.18

$63.00

$50.11

$64.40

Monthly sales per Sq. Ft. 

$17.86

$15.86

$7.54

$15.83

$27.80

Monthly sales per Estimator

$107,966

$99,792

$68,250

$98,066

$131,759

Do you track customer satisfaction?

Overall

Yes, we use a third party CSI monitoring system

51.7%

Yes, we use an in-house CSI monitoring system

31.0%

No, we do not track CSI

17.2%

Do you track your estimate closing ratio on the percentage of estimates written that become repair orders?

No

49.12%

Overall

Top 25

Yes

50.88%

65.89%

85.29%