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Your Global Source for Collision Repair Industry News, Statistics, and Trend Analysis
Help and Frequently Asked Questions
REGISTRATION QUESTIONS
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What is the difference between a Guest User and a Subscriber?
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How do I change from being a Guest User to being a Subscriber?
LOG IN QUESTIONS
OTHER
If your question or problem is not listed above, please contact us here.
CollisionWeek Web site Terms of Use
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A NOTE ON JAVASCRIPT
JavaScript Is Not Enabled! To improve reader experience, this website requires JavaScript to be enabled in your browser. For instructions on how to enable JavaScript in selected popular browsers, choose a link below: |
Where do I find old news stories?
Our
news stories can be found in three places
| If you are looking for Stories that are: | Look Here |
| Less than 2 weeks old | Home Page |
| Up to 90 days old | Recent News Page |
| Older than 90 days | News Archives |
There are also links to these pages on the main menu, located on the left side of the home page.
Where do I find past feature stories and interviews?
Links to past feature
stories and video interviews are kept on the
Past
Feature page.
You can also find this page by clicking on Past Feature Stories
on the main menu, which is located on the left side of most pages.
How do I see the videos on your site?
If you click on a link to a
video in CollisionWeek, and a video player does not start automatically,
then you need to install the video player plug-in in your browser.
It's very simple, mostly automatic, and best of all FREE! Click on
the button below to download the Free Real Video Player Plug-in, from
RealNetworks.
Follow the instructions provided by RealNetworks to install the Plug-in.
How do I customize my Email News Update Service?
You may choose the format of your email
news updates, and how often you wish to receive it!
Two formats are available, plain text email (the default when you
register) or an HTML email which is the CollisionWeek home
page delivered right to your mailbox.
You may also choose how often you receive your news updates. You may choose a daily service, a weekly service, or none at all. These options can be changed at any time, and can be switched back again if you change your mind at a later date.
To change your email news alert options, choose My Account from the main menu, which is located on the left side of the home page (or click here).
The difference between a Guest User and a Subscriber
To view any of the news articles at CollisionWeek you must first register with the site. There are two different types of registered users:
Free Guest User: This type of registration costs nothing and will grant you access to the free daily news on CollisionWeek for the current day and up to 4 calendar days old, but will not allow you to view the Subscriber only content of the site, or the news archives.
Subscriber: If you are a subscriber to CollisionWeek you will not only have access to all the daily news on the site, you will also gain access to exclusive feature stories found no where else, and CollisionWeek research about the industry and the attitudes of the people in it, including video Interviews of the people that affect our industry.
Subscribers also have access to our searchable news archive containing thousands of news stories and features. Looking for information on a specific person or company in this industry? Perhaps a piece of legislation that has been in the news? CollisionWeek is the place to find it.
Depending on the subscription type you choose, you will also begin receiving the published weekly version of CollisionWeek, which is delivered by email (in Adobe Acrobat format), FAX or First Class Mail (Printed Edition).
Subscriptions are available on a yearly basis, and the cost varies by the type of subscription you choose; Printed Version, Fax Version, Adobe Acrobat Version, or Web Version. Click here for pricing and online subscription forms.
Solutions to common Log In problems.
Log in problems by our users are most commonly caused by one of the following issues beginning with the simplest problems first. Please review each one if you are having a problem logging in.
If you are a current paid Subscriber but receive the Subscribers Only message: this is typically NOT a log in issue and you should contact administrator@collisionweek
If you are getting Invalid Log in Error
Possible Problem: Incorrect Username
Solution: Make sure you are entering your full email address as your username ie: yourname@yourisp.com, this will be the same email address you used when you originally registered for CollisionWeek, as well as the e-mail address that your News Updates are delivered to.Possible Problem: Incorrect Password
Solution: If you think you might have the wrong password, click on Forgot Your Password? on the log in screen (or click here) and your correct password will be automatically e-mailed to your registered email address.Possible Problem: Improper User Access Level
Solution: If you are a Guest User, make sure you are not trying to read a story that is for Subscribers only.
() Many pages are only available to our paying Subscribers. As a Free Guest User, you are not able to read these pages, even if you ARE correctly logged in and registered. Trying to do so will bring up the Subscribers Only Page and prompt you to become a subscriber. You can become a subscriber for a little as $79.00 per year.
If you would like to upgrade your registration from Guest User to Subscriber, see the section entitled "How do I change from being a Guest User to a Subscriber?"
Possible Problem: Improper Browser Security Settings
Solution: Temporary Cookies (sometimes called Session Cookies) must be enabled to allow you to access the CollisionWeek website. Temporary cookies are automatically erased after twenty minutes of inactivity or whenever you close your browser.If session cookies (or temporary cookies) are disabled you cannot log in to the CollisionWeek web site. To determine if this may be the case, the following information is provided:
Visit the following site: www.cyscape.com/showbrow.asp
Be patient, that page can sometimes take a minute or two to come up as it is testing your browser's settings.
When the page comes up, look under the Browser Security section. In the table and you must see the following:
SessionCookies: this must say True
PersistentCookies: this may say True or FalseIf Persistent = False only the auto login feature of CollisionWeek will not work, however if the SessionCookies = False, CollisionWeek will not function at all, preventing you from logging in to CollisionWeek.
If this is the problem, you must change the security settings in your browser to allow Session (or temporary) cookies. This should be found in either the security or privacy settings of your browser depending on the browser you use.
None of the Above: If you have ruled out all of the above errors and you continue to have trouble, send us an email with the e-mail address you are registered under, and include specific details about the trouble you are having so we can resolve your problem ASAP.
Please let us know any error messages you receive as well as the page you are attempting to view when you get the error.
CollisionWeek uses your email address as your username. Make sure you are entering your full email address (name@yourprovider.com) as your username, and it is the same email address you used when you originally registered for CollisionWeek.
If you forgot your password, you may click on Forgot Your Password? on the log in screen (or click here) and your correct password will automatically be emailed to the address you registered for CollisionWeek with.
How do I change my password?
To change your password, choose My Account from the main menu, which is located on the left side of the home page (or click here).
How do I change my username / e-mail address?
Your e-mail address on record with CollisionWeek cannot be changed within the website. Instead send us an e-mail requesting the change. Please include your old e-mail address and password along with the new e-mail address you would like to use.
Send e-mail change request now.
How do I become a subscriber?
If you are new to CollisionWeek...
If you have NOT YET registered with CollisionWeek
and you would like to subscribe, just click on Subscribe from the
menu located on the left side of the home page (or click
here).
If you are already a Free Guest
User...
If have ALREADY REGISTERED with CollisionWeek
as a Free Guest User, and you would like to become a Subscriber,
click
here.
If you are a Subscriber and need to
renew...
If have a current or recently expired subscription and you would like to
renew for another year click
here.
How do I change from being a Guest User to a Subscriber?
Your account status may be upgraded by selecting My Account from the main menu located on the left side of the home page (or click here), On the Preferences page, there is a link to become a subscriber!
You may subscribe immediately online with your credit card payment, or print out our subscription form and mail it in with your check.
How do I renew my Subscription?
To renew your subscription choose My Account from the main menu located on the left side of the home page (or click here). then just click on the Renew subscription button.
You may renew immediately online with your credit card payment, or print out our subscription form and mail it in with your check.
Problem? Suggestions? Comments? Click Here
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Corporation All Rights Reserved