Manufacturer Repairability Changes Over the Years
Do manufacturers incorporate repairability concerns into new models as they evolve? Comparing repair times on today's models vs the same model thirteen years ago.

Estimating Systems Parts & Labor Changes Over the Years
What would you find if you compared parts prices and labor times on five identical repair estimates, using all three estimating systems, written more than 13 years apart?

Repair Facility Opinions of State Farm Select Service
Shops all over the country give us their opinion of the new DRP program after they have now had a chance to work with it for several months.

Estimating Systems-  Usage and Repairer Satisfaction
These surveys look at repair facilities' use of estimating systems and their level of satisfaction with the systems they use. We ask repairers to rate accuracy of labor and parts information, timeliness of technical support and other factors.
2006 Report    2004 Report   2002 Report    2001 Report

Repair Facility Opinions of State Farm's New DRP Pilot
In this survey of repairers operating in State Farm's four test markets, just 12.5 percent of shops participating in the new pilot believe it will be better for their business. The Farm seems to favor working with the larger shops.

U.S. Collision Repair Facility Population
A study of figures from the U.S. Census Bureau showing the number of repair facilities with payroll, average employment and pay, with numbers by state.
 2007     2006    2000

Business Conditions and Repair Optimism - Quarterly Report
A quarterly monitor of shop financial performance across the country as well as owners' optimism about the near term future of industry business conditions.

2007 Fourth Quarter  Third Quarter  Second Quarter  First Quarter
2006 Fourth Quarter  Third Quarter  Second Quarter  First Quarter
2005 Fourth Quarter  Third Quarter  Second Quarter  First Quarter
2004 Fourth Quarter  Third Quarter  Second Quarter  First Quarter
2003 Fourth Quarter  Third Quarter  Second Quarter  First Quarter
2002 Fourth Quarter  Third Quarter  Second Quarter
2001 Fourth Quarter

Shops Rank Insurers- Collision Repairer Satisfaction
How are insurers performing in the eyes of repairers? This annual survey asks repairers across the country to rate the nation's top ten insurers based on claims handling efficiency, fairness of reimbursement policies, and other areas new for 2005.
Results for year  2005  2004  2003  2002   2001   2000

Estimating Systems-  Usage and Repairer Satisfaction
These surveys look at repair facilities' use of estimating systems and their level of satisfaction with the systems they use. We ask repairers to rate accuracy of labor and parts information, timeliness of technical support and other factors.
2006 Report    2004 Report   2002 Report    2001 Report

Non-OEM Crash Parts Usage Report
An annual survey gauging repairers' use of and attitudes towards non-OEM parts. 2003 Survey  -  2002 Survey  -  2001 Survey

Repairer Attitudes: Cycle Time

Cycle time is certainly one of the newest "hot topics" in the collision repair industry, so we attempted to gauge just how "hot" this topic is to the repairers themselves.  We asked who's actually tracking cycle time, how often they measure it, who's improving it, and how.

Music video feature  by Mr. Rick "T-bone" Tuuri

Repairer Attitudes:  Shop Licensing

In the wake of New Jersey's enhanced licensing law, we figured it time to gauge repairers' opinions of licensing laws and the impact they have on both the quality of repairs and competition in the marketplace.

OSHA: Inspections & Citations
in Collision Repair
CollisionWeek examines the OSHA inspection and citation database, specifically looking for their track record of inspections and citations given to collision repair facilities.

Study Shows High Internet Penetration; Low E-Commerce Participation
The most recent CollisionWeek fax survey shows high penetration of internet access for repairers at home and work. But, the use of the internet for conducting real parts and materials transactions is still in its infancy.

P-page Payment Frequencies: Top 10 U.S. Auto Insurers
We asked how often shops were paid by insurers for 20 commonly non-included items and services, such as fasteners and additional labor to fit non-OEM parts. The responses are broken down for each item both by insurance company and by payment frequency.

Repair Facility Survey: Employee Pay Plans and Pay
What's the average pay for a collision repair technician, a painter, or a helper? Survey details national averages for employee pay rates. Also included is pay plan types, productivity and CSI bonus frequencies.

Repair Facility Attitudes Survey:
Collision Repair Industry Consolidation
How do collision repair facilities view the impact of consolidation on their business? Do independent, single location shops feel under siege? Are shops looking to expand into multiple shop operations?
Survey results in 2001   Survey results in 2000

State Collision Repair Market Potentials
We look at the number of registered vehicles in each state compared to the number of repair facilities and estimate business levels state-by-state.

Technician Crisis:
Bureau of Labor Statistics- Auto Body Repair Technicians
The most recent data available from the U.S. Bureau of Labor Statistics (BLS), suggests that technician recruiting problems will likely get worse over the next eight years.